Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.
About the Role:
A Customer Success Manager (CSM) at Onclusive acts as a strategic partner to clients, ensuring they derive maximum value from our media intelligence tools throughout the customer lifecycle.
Your responsibilities:
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Act as the primary point of contact for strategic US-based clients, fostering trust-based relationships to ensure high customer satisfaction.
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Oversee the complete renewal process for a portfolio of 200-300 clients, actively identifying potential risks and implementing plans to reduce churn.
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Identify upsell and cross-sell opportunities by aligning Onclusive’s platform capabilities with client business objectives.
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Partner with Product and Marketing teams to drive adoption of new features and ensure clients fully utilize the toolset.
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Demonstrate ROI and business impact through regular, data-backed performance reporting and business reviews to maximize retention and facilitate expansion.
Who you are:
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bachelor degree or equivalent in marketing, communications, or a similar discipline.
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A minimum of 5 years of experience in SaaS customer success, with a proven track record of meeting growth objectives and retention targets.
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Full professional fluency in English, with a strong understanding of American colloquialisms.
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Experience in customer training, CRM software usage, and overseeing the entire renewal process, including contract negotiations.
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Possess a warm and approa
📌 Senior Customer Success Manager (Ciudad de Buenos Aires)
🏢 Onclusive
📍 Ciudad de Buenos Aires
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