Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a highquality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back office platforms. Perfect for those who aim to
Perfect for those who aim to

Oversee daily support operations, ensuring agent productivity, schedule adherence, and service continuity

Monitor agent performance in real time, providing guidance, coaching, and constructive feedback

Conduct regular team meetings to share updates, reinforce training, and align on performance goals

Step in to manage ticket queues or customer interactions during emergencies or peak workload periods

Handle escalated customer complaints and complex or sensitive issues, ensuring timely and effective resolution

Review customer interactions chats, tickets, and calls to ensure compliance with quality standards, internal policies, and regulatory requirements

Track and analyse key performance indicators KPIs, including response times, resolution times, customer satisfaction, and agent efficiency

Lead or actively participate in initiatives and projects aimed at improving support workflows, tools, and overall service quality

Manage project timelines, priorities, and deliverables to ensure objectives are met

Prepare and present reports on operational performance, project progress, and outcomes to senior management.

Experience youll need to bring

Proven experience in a supervisory or leadership role within the iGaming or customer support industry

Experience in people management and coaching skills





Handson experience with customer support platforms, CRM systems, and performance monitoring tools

Strong analytical skills with the ability to interpret data and drive strategic, datainformed decisions

Solid knowledge of industry regulations, compliance standards, and best practices.

Its a perfect match if you have those personal features

Excellent verbal and written communication skills

Natural leader with the ability to motivate, guide, and inspire a diverse support team

Calm, confident, and solutionoriented when handling highpressure situations

Highly organised with strong timemanagement and prioritisation skills

Proactive and handson, willing to step in and support the team when needed

Strong sense of ownership and accountability for team performance and customer outcomes

Fair, objective, and consistent in decisionmaking and performance evaluation

Adaptable and comfortable working in a fastpaced, evolving environment

Open to feedback and committed to continuous improvement, both personally and for the team

High level of integrity and professionalism, especially when dealing with sensitive customer data and compliance matters.

Our clients offer competitive benefits to support your professional and personal growth, including

Health Wellness Focus

General Medical Coverage

Growth Opportunities

Benefits Programs compensation for the gym stomatology psychological service etc.

PerformanceDriven Rewards

Dynamic Work Environment.

Apply, and let your growth journey begin.

Bolsa de trabajo Argentina ofrecemos puesto de Customer Support Supervisor para el sector de CallCenter Telemercadeo en la empresa Teinmark LLC de Palermo. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Support Supervisor (Palermo)
🏢 Teinmark
📍 Palermo