We’re looking for a Customer Success Manager who thrives on building relationships, driving product adoption, and helping customers get real value from a SaaS platform.
This is a hands‑on role where you’ll guide customers from onboarding to long-term success—ensuring they fully leverage the platform to improve their accounts receivable workflows.
If you enjoy combining customer support, onboarding, and proactive engagement, this role is for you.
What You’ll Do
Lead onboarding and activation of new customers
Drive ongoing engagement and product usage
Proactively reach out to inactive or underutilized accounts
Provide support via chat, email, and calls
Educate customers on best practices and platform features
Help optimize payment processes and collections workflows
Build strong relationships and identify opportunities fortestimonials and case studies
Who You Are
3+ years of experience in Customer Success, SaaS onboarding, or support
Strong communicator who enjoys working directly with customers
Comfortable with outbound follow‑ups and light demos/sales conversations
Tech‑savvy with a problem‑solving mindset
Proactive, organized, and detail‑oriented
Tools & Setup
Fully remote role
Hubstaff is required during working hours
Why Join?
High‑impact role with direct influence on customer success
Mix of support, strategy, and relationship‑building
Opportunity to work closely with a growing SaaS product