Customer Success Manager - Buenos Aires, Argentina
About Echobox:
We are a fast-growing, research-driven company building an artificial
intelligence that helps online publishers overcome the challenges they face
every day. Using novel AI, we are revolutionising the publishing industry and
have a track record of building things that others have ruled out as impossible.
Leading names from around the world rely on our product every day, including The
Times, Le Monde, The Guardian, Newsquest and many more.
Our team is our best asset. We work with extremely smart and talented
individuals, who all enjoy a high degree of responsibility and independence in
structuring their work.
Do you think you have what it takes to be part of Echobox? We'd love to hear
from you.
About the Role:
We are looking for an enthusiastic, agile, diligent and highly organised
Customer Success Manager to cover our clients in LATAM and Spain. As a member of
our dynamic team, you will gain invaluable experience working with our Sales,
Marketing, Product and Engineering teams.
Key Responsibilities:
* Manage a book of accounts in LATAM and Spain being the main point of contact
for our clients in these regions, helping to ensure they get the maximum
value from Echobox.
* Solve problems that clients are experiencing with the product by educating
them on how to use it best, answering Level 2 and 3 support queries that come
from the client base.
* Prepare and deliver EBRs to clients showcasing the benefits and value they
receive from Echobox including making recommendations on where they can
improve.
* Engage in upsell conversations with clients that are looking to expand their
usage either by adding additional social networks on our Social product, or
increasing their email usage tier on our Email product.
* Act as a connector between the client/market and our tech team - we
prioritise our roadmap based on the needs of the market and the customer
success team is the first line of communication