Description

****This job is an International Corporate Contract position. Applicants must be located outside of the United States.

JOB DESCRIPTION

Position: Customer Service Representative I Status: Contract

Supervisor’s Title: Call Center Team Lead Date

Primary Goal: The Customer Service Representative I facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers.

Responsibilities:

Facilitate intake calls via video and audio, providing customer service and support to callers and triaging and routing them accordingly

Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews

Log and track both calls and scheduling requests while servicing clients by typing notes into our proprietary system

Provide exceptional client service experiences





Address opportunities to maintain and improve business relationships with clients

Other duties as assigned

Required Minimum Education and Experience:

High School Diploma or equivalent

Strong customer service skills and a positive attitude

Must have reliable high-speed internet with sufficient bandwidth

Experience with call center software and scheduling tools

Comfortable in a dynamic, fast-paced, and multi-line call center environment

Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel

Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements:

Ability to work independently in a decentralized environment, without the reliance on direct authority

Highest level of personal and professional integrity and ethics

Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel

Broad understanding of current and

📌 International Corporate Contractor (Argentina)
🏢 Globo Language Solutions
📍 Argentina