We are looking for a Customer Service Representative that will handle the following:
- Customer Service
- Track and trace
- ETA/cut off confirmation
- e-COM queries
- Resending documents (A/N, draft, invoice, others)
- Customer notifications
- Identify clients’ claims and disappointments as an improvement opportunity.
- Make sure to handle internal queries on time in order not to delay answers to clients.
- Bookings
- Bookings creation, amendment and cancellation
- Main BL update according to Schedule
- Business errors handling
- Monitor daily booking requests and confirmation within SLA (2hs)
- Monitor Hive system and escalate to CSM any issue affecting bookings confirmation on time
- To be in close contact with clients, especially when booking confirmation depends on allocation/equipment
- To handle booking/SI survey recovery
- External Interfaces
- Coordination of booking list with Terminals
- Coordination of priorities on loading restrictions with Cargo Flow Manager/Sales Manager




- Identify new clients´ request as an opportunity to know the needs and offer a personalized service as part of the retention policy
- Internal Interfaces
- Handle communication with Documentation Team, Financial Dept, Sales, Operations and Equipment before answering to clients
- Propose solutions to problems and bottle neck measuring clients´ special needs
- Having regular coordination meetings with all relevant departments.
- Monitor Auto Freight to avoid MC and delays on collection process.

Requirements:
- Academic education in Foreign Trade
- Working experience in a general company / Shipping industry-advantage.
- Proficient in MS office, Excel in particular.
- High control of English language (Speaking, reading and writing)
- Communication skills
- Reactiveness
- Customer service approach (internal & external)
- Analytical thinking

Function:
Countries & Business Development

📌 Customer Service Representative (Buenos Aires)
🏢 Zim
📍 Buenos Aires