Overview:

Our client is a solo subspecialty endocrinology practice based in the U.S. They are looking for a
*Medical Administrative & Patient Care Coordinator (U.S. Healthcare)*
to serve as the virtual front desk and primary point of contact for all patient communications. In this role, you will support the growth of a new solo subspecialty endocrinology practice from the ground up, ensuring all patient encounters are fully prepared with relevant clinical documentation prior to visits, while operating as a proactive team member for non-billing administrative tasks as patient volume scales.

Schedule:
Fixed schedule - 9:00 AM to 6:00 PM PST | Full-time role

Responsibilities:
- Review insurance portal referral requests and coordinate patient scheduling in a timely manner
- Register and maintain accurate patient demographics, insurance information, and pharmacy details within the EHR system (Charm Health)
- Gather pre-visit documentation including lab results, imaging studies, prior medical records, medication lists, and electronic consent forms




- Handle inbound patient inquiries with critical thinking, cross-referencing charts and pharmacy records rather than relaying messages verbatim
- Monitor and follow up on outstanding pre-visit requirements, reminding patients of pending labs or imaging at least one week prior to appointments
- Manage incoming electronic fax documents, categorize them, and flag items requiring the provider's attention, including prior authorization requests

Requirements:
- Proven experience as a
medical receptionist
or clinic assistant within the
U.S. healthcare system
- Familiarity with
HMO
,
PPO
, and
IPA
insurance structures, including referral and eligibility verification processes
- Experience with
Charm Health
or a comparable
EHR
system
- Strong understanding of
HIPAA
compliance and patient data privacy standards
- Excellent critical thinking skills with the ability to assess and clarify patient information independently
- High level of

📌 Medical Administrative (Argentina)
🏢 Bruntwork
📍 Argentina