Job Description
CUSTOMER EXPERIENCE ANALYST
What if your next role actually changed lives, including your own?
At EF Language Abroad, we believe that learning a language abroad is one of the most transformative experiences a person can have. And we need passionate, driven people to help make that happen. That's where you come in.
We're looking for a
Customer Experience Analyst
to join our team in
Buenos Aires, Argentina
. This is your chance to grow your career in a integral company, work alongside an energetic and ambitious team, and ensure that every student we send abroad has an exceptional experience from start to finish.
You'll be the main point of contact for our students throughout their post-sales journey: managing payments, coordinating travel logistics, supporting visa processes, and being there when it matters most. No two days look the same - just meaningful work, real impact, and a team that's genuinely rooting for you from day one.
Your Main Responsibilities
Payment Processing
- Manage customer payments with accuracy, timeliness, and attention to detail.
- Support customers with payment methods and resolve payment-related inquiries or issues proactively.
Next steps and pre-departure guidance
- Provide customers with clear and structured information about next steps after purchase.
- Guide customers through pre-departure requirements, including documentation, visa processes, insurance, and other necessary preparations.
- Ensure customers understand timelines, responsibilities, and key milestones throughout the pre-departure journey.
Visa Support
- Coordinate with customers to collect and review required visa documentation.
- Support the completion of visa applications, ensuring accuracy and compliance with requirements.
- Escalate and follow up on complex cases when needed.
Travel Confirmation
- Coordinate travel-related arrangements, including flights, accommodation, and airport transfers, when applicable.
- Ensure all necessary travel documents an
📌 Customer Experience Analyst (Argentina)
🏢 EF
📍 Argentina