Job description: Highly skilled and experienced Tier 1 Service Desk Engineer to join our team. The Tier 1 Service Desk Engineer will be the first point of contact for end-users experiencing technical issues. This role involves troubleshooting, resolving, and escalating issues as necessary, ensuring minimal disruption to our operations. The adecuado candidate will have a strong technical background, excellent communication skills, and a customer-focused approach. Responsabilities: Primary Responsibilities: • Provide first-level technical support to end-users via phone, email, and ticketing systems (SolarWinds and Jira). • Troubleshoot and resolve hardware, software, and network issues in a multi-tenant Azure environment. • Assist users with Azure Virtual Desktop (AVD) setup, configuration, and troubleshooting. • Support VoIP phone systems and Adobe applications. • Document and track all support requests and resolutions in SolarWinds and Jira. • Escalate complex issues to higher-level support as needed.



• Maintain a high level of customer satisfaction by providing timely and effective support. • Collaborate with other IT team members to identify and implement improvements to the support process. • Provide support to various user groups, including claims processors, customer service representatives, and clinical teams. • Assist with Salesforce, Cedargate, and web portals that support members, clients, and health providers. Skills and qualifications - Hard and soft skills: Qualifications: • Associate’s degree in information technology, Computer Science, or a related field (or equivalent experience). • Previous experience in a technical support role, preferably in a healthcare or TPA environment. • Familiarity with Azure, Azure Virtual Desktop (AVD), and multi-tenant environments. • Experience with SolarWinds, Jira, and VoIP phone systems. • Strong problem-solving skills and attention to detail. • Excellent verbal and written communication skills. • Ability to work independ

📌 Tier 1 Service Desk Engineer (Argentina)
🏢 Solvo Global
📍 Argentina