Customer Service Representative (Tech) | Remote:
Remote | US Business Hours (EST-PST)

We’re looking for a highly capable, fast-thinking CSR (Tech) to help manage a growing volume of technical support requests. You’ll be the first line of defense for troubleshooting, issue resolution, and customer education—ensuring customers receive a fast, clear, and high-quality support experience.

You’ll collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. You’ll become the go-to person for technical challenges that don’t require engineering-level intervention but are critical to customer success.

This role is adecuado for someone with strong customer empathy, a solid technical background, experience with ERP systems (e.g., NetSuite, QuickBooks), comfort working in ambiguity, and a genuine interest in solving complex problems.

What You’ll Do:
- Own ticket triage and prioritization, identifying root causes and escalating issues appropriately.




- Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and customer data workflows.
- Identify patterns and recurring issues, providing actionable insights to Product and Engineering.
- Educate and empower customers by proactively guiding them on best practices.
- Collaborate with Customer Success, Engineering, Product, and Contract Operations to ensure high-priority issues are addressed efficiently.
- Contribute to internal documentation, improve processes, and reduce repeated inquiries.
- Take ownership beyond issue resolution by identifying trends, driving improvements, and proactively preventing recurring issues.

Examples of Work:
Handling Critical Invoice Issues:
A high-value customer reports a data mismatch between the platform and their ERP. You quickly diagnose the issue, extract and format the necessary data, work with the Engineering team to implement a fix, and ensur

📌 Customer Service Representative (Buenos Aires)
🏢 OpsArmy
📍 Buenos Aires