About Motivus

At Motivus, we believe in unlocking human potential through innovative, cutting-edge solutions. With over 1,600 team members across 5 countries, we provide a full spectrum of software and digital services. Our teams are dedicated to driving sustainability, pushing the boundaries of technology, and building the next generation of world-class digital solutions that empower our clients and make a lasting impact. As part of our team, you'll work alongside forward-thinking professionals committed to creating groundbreaking solutions that shape the future of the industry.

Position Overview

We are looking for an Associate Service Desk Analyst to support general users in a fast-paced IT environment.
You will be the first point of contact for incidents and service requests, handling high volumes of tickets across multiple channels (phone, email, chat). The role involves troubleshooting basic technical issues, applying Knowledge Base solutions, and escalating to L2/L3 when need
ed.
Fluent English is required, as you’ll interact with international users daily.

What You'l Do




First point of contact for incidents and service requests
Register, categorize, and prioritize tickets
Resolve basic issues using Knowledge Base articles
Escalate complex cases to higher support levels
Track incidents until resolution and keep users updated
Support users via phone, email, chat, and other channels
Participate in shifts / on-call rotations when required
Ensure SLA compliance and service quality

What We're Looking For

+1 year of experience in Service Desk / IT Support
Strong communication and customer service skills
Basic understanding of ITSM processes (Incidents, Requests, SLAs)
Experience with ticketing tools (ServiceNow, Jira or similar)
Fluent English (written and spoken)
Problem-solving mindset and attention to detail
Basic knowledge of Microsoft Office and IT support concepts

Nice to Have

ITIL Foundation certification
Basic networking knowledge (DNS, TCP/IP, VPN)
Ex

📌 Associate Service Desk Analyst (Argentina)
🏢 Motivus
📍 Argentina