We’re looking for a Supervisor at the GCC Integral Home IT in Customer Care,a role responsible for leading end‑to‑end operational performance for assigned hazard insurance processing workstreams. This role ensures consistent achievement of quality, production, and client SLA targets while fostering strong talent development, operational discipline, and continuous improvement. The Supervisor partners closely with global stakeholders to deliver compliant, cost‑effective, and scalable operations that support Assurant’s strategic objectives and client commitments.

ESSENTIAL FUNCTIONS
- Participates in the development of short/long term goals and plans for work group
- Solicits guidance from manager on best course of action for issues identified in work group
- Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support.
- Communicates department performance properly.
- Insures appropriate/available tools,



supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities
- Consistently enforces all corporate/operational/departmental policies and values
- Provide coaching and direction to all associates within department that promote continued improvement in performance.
- Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.
- Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences.
- Promote team development and cohesive participation to achieve department/operational objectives within assigned areas.
- Maintains individual and group reports/data that explain departmental and individual performance including (bu

📌 Supv, Capability Center Operations (Buenos Aires)
🏢 Assurant
📍 Buenos Aires