InvGate is a fast-growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education, and technology.

To support our continuous growth, we are looking for a Customer Success Specialist to join our team.

As a Customer Success Specialist, you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions.
We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans.
This position will work closely with the product, implementation, support, and sales department.

Key Responsibilities:

Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively.




Drive customer engagement by providing training and ongoing support.
Develop and execute success plans to ensure customers achieve their desired outcomes.
Proactively identify risks and collaborate with internal teams to resolve issues.
Monitor key customer health metrics to drive retention and growth.
Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
Maintain accurate records in HubSpot and ensure seamless communication across departments.
Set follow-up meetings to check customers' satisfaction and needs.

Qualifications:

Previous, solid experience in Customer Success or Account Management, either technical or commercial.
Strong communication, problem-solving, and relationship-building skills.
Ability to analyze customer data and translate insights into actionable strategies.
Proven ability to drive product adoption and custo

📌 Customer Success Specialist (Argentina)
🏢 Invgate
📍 Argentina