Job Title: Bilingual Medical Virtual Assistant
Job Code: [PI-WAT]
Position Type: Part-Time
Work Hours: 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – Friday
Salary range: $6–$8 per hour (commensurate with experience)
This remote position supports both clinical operations initiatives, playing a vital role in building client relationships, and managing front-desk responsibilities
Job Responsibilities:
Handle appointment scheduling, confirmations, and reminders via phone, text, or email.
Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.
Maintain accurate and confidential patient records and files.
Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed.
Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.
Utilize telehealth platforms to assist with session coordination and troubleshooting.
Answer inbound calls in a professional, friendly, and bilingual manner.
Prioritize and respond to emails, texts,



and client inquiries efficiently.
Ensure clear and compassionate communication with clients and their families.
Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers
Fluent in English and Spanish (spoken and written) – a must.
Previous experience in a healthcare setting or with ABA therapy is preferred, but not required.
Comfortable handling insurance processes, including pre-authorizations and verifications.
Strong communication and interpersonal skills with the ability to speak confidently with clients and providers.
Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms.
Experience with or willingness to learn Central Reach (preferred).
Experience managing social media accounts for a business or practice.
Background in content planning or digital marketin

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