Neat N’ Tidy LLC is a fast-growing residential and commercial cleaning company with operations across Denver, Chicago, Charlotte, Seattle, Phoenix, and DMV. We operate seven days a week (6 AM – 10 PM MT) with a focus on delivering consistent, high-quality service and exceptional customer experiences.

We’re process-driven, automation-enabled, and data-oriented — but at the heart of our success are our people. Every team member plays a critical role in ensuring our customers feel valued, heard, and supported at every step.
Compensation: $4.00 USD per hour, full time, with two weekend days. You will have off 2 consecutive weekdays.

Role Overview
The Customer Service Representative (CSR) supports the Operations Department by ensuring every customer has an excellent experience before, during, and after their cleaning service. This role focuses on customer satisfaction, retention, and issue resolution — turning potential cancellations into saves, resolving service problems quickly, and maintaining positive long-term relationships with recurring clients.




This is a communication-heavy and results-driven position that requires empathy, critical thinking, and strong collaboration with both customers and internal teams.
Key Responsibilities:
? Customer Communication & Relationship Building
Follow up with new and recurring customers after each service to confirm satisfaction.
Manage inbound customer messages (calls, emails, texts, or tickets) and ensure timely, solution-oriented responses.
Build long-term relationships with recurring clients — document preferences and ensure consistent cleaner assignments.
Encourage frequency upgrades, upsells, or re-bookings by explaining promotions and recurring discounts.
? Retention & Issue Resolution
Handle cancellation and refund requests professionally and empathetically.
Work with Operations Coordinators to reschedule, reassign, or reservice cleanings when issues arise.
Investigate complaints using BookingKoala photos, notes, and time

📌 Remote Customer Service Representative (Argentina)
🏢 Neat N Tidy
📍 Argentina