Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back- office platforms. Perfect for those who aim to:

Perfect for those who aim to:

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Oversee daily support operations, ensuring agent productivity, schedule adherence, and service continuity;

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Monitor agent performance in real time, providing guidance, coaching, and constructive feedback;

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Conduct regular team meetings to share updates, reinforce training, and align on performance goals;

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Step in to manage ticket queues or customer interactions during emergencies or peak workload periods;
- Handle escalated customer complaints and complex or sensitive issues, ensuring timely and effective resolution;

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Review customer interactions (chats, tickets,



and calls) to ensure compliance with quality standards, internal policies, and regulatory requirements;

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Track and analyse key performance indicators (KPIs), including response times, resolution times, customer satisfaction, and agent efficiency;

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Lead or actively participate in initiatives and projects aimed at improving support workflows, tools, and overall service quality;
- Manage project timelines, priorities, and deliverables to ensure objectives are met;

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Prepare and present reports on operational performance, project progress, and outcomes to senior management.

Experience you’ll need to bring:

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Proven experience in a supervisory or leadership role within the iGaming or customer support industry;

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Experience in people management and coaching skills;

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Hands-on experience with customer support platforms, CRM systems, and performance monitoring tools;
- Strong analytical skill

📌 Customer Support Supervisor (Argentina)
🏢 Growe Talents
📍 Argentina