Remote, only for candidates in LATAM

At Ryz Labs we are looking for a Billing & Refunds Coordinator to join our team. This is a hands-on role sitting at the intersection of finance operations, customer experience, and cross-functional process optimization.

The Billing & Refunds Coordinator will own the daily execution of key transactional workflows—from managing collections and processing high-volume refunds to bookkeeping journal entries and directly supporting our most valued sellers and customers.

This role requires someone who possesses financial precision and strong interpersonal skills. You are just as comfortable diving into Excel sheets, Stripe data, and ERP systems as you are translating complex payment or invoicing issues into clear, empathetic communication for our users. The right person has an analytical mindset, deep attention to detail, and a track record of thriving in fast-paced, digital marketplace or e-commerce environments.

What You Will Do

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Address Customer Experience support tickets related to payments, invoicing, and refunds.

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Monitor customer accounts and assist with the application of cash receipts, incoming Wire and ACH payments, and reconciliation of discrepancies.

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Prepare daily/monthly journal entries in the ERP system for Cash and A/R transactions.

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Process Sales Team Requests, Refunds, Credits, Rate adjustments, and other one-off payment issues in Admin, Stripe, and Avalara.

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Identify opportunities to streamline and enhance automation across key accounts payable and accounts receivable workflows, contributing to process efficiency and scalability, creating and updating accounting policy memos and process flowcharts.

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Maintain Sales Tax Exemptions and process refunds in Avalara.

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Serve as a point of contact for key sellers, delivering proactive updates on sales proceeds and payout schedules.

What We Are Looking For

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Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service, or

📌 Billing & Refunds Coordinator (Argentina)
🏢 Ryz Labs
📍 Argentina