Job Description

The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.

Location: On-Site at Moreno, Buenos Aires

Schedule: This position requires working a weekly rotating schedule. We have a three‑shift rotation with mornings (6:00 - 14:00), afternoons (14:00 - 22:00), and nights (22:00 - 6:00).

Key Responsibilities

Ensuring that all tables are operational without interruptions

Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason

Identifying and resolving all real‑time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game
Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
Work with internal systems (JIRA, TTS, WIKI, etc.)




Recording all events related to major incidents in TTS and producing post‑resolution incident reports
Manage ad‑hoc situations which may occur on shift in appropriate manner to still be able to deliver all products

Train, mentor, and coach team members to help them achieve best results

Performing other duties, as asked by the direct manager, which are related to this position, and which meet the qualifications

Qualifications

Strong organizational skills
Required IT knowledge
Strong written and verbal communication skills in both English and Spanish
An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
Strong teamwork skills followed by a professional
An ability to maintain strict confidentiality
An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team
Able to resolve interpersonal and interdepartmental issues
Experience in similar required

EVO experience will be considered an asset

Additional Information

Competitive salary

Full training and growth opportunities

Professional and personal development – for the right person, there is the possibility to take on greater responsibilities within the role

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📌 Service Support Specialist (On-Site Moreno) (Buenos Aires)
🏢 Evolution
📍 Buenos Aires