Betty
is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely.
We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
This is a foundational role.
As our
Customer Success Lead in Buenos Aires
, you won't just manage a team; you'll build one.
In the early days, you'll be hands-on: learning the ropes of Betty's customer success operations firsthand.
As the team grows, you will:
Lead the recruitment, onboarding,



and training of the Latam Customer Success team.
Design and deliver training programs for new CS Specialists, ensuring consistent quality standards across the region.
Oversee daily CS operations including shift management, task prioritization, and team scheduling.
Conduct regular 1:1s to review performance metrics, provide coaching, and support team development.
Handle complex customer escalations, ensuring timely and effective resolution.
Monitor KPIs and drive initiatives to improve customer satisfaction, response times, and team performance.
Identify inefficiencies in workflows and tools, proposing and implementing improvements.
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📌 Customer Success Lead (Buenos Aires)
🏢 Betty
📍 Buenos Aires