Customer Service & Dispatch Virtual AssistantPay Range: $5.00 – $8.00 USD per hour.Work Type: Full-time (40 hours/week).
Schedule: Standard US Pacific Standard Time (PST) business hours, with the possibility of weekend shifts as needed (advance notice provided).
Location: 100% Remote.Role OverviewWe are seeking a highly organized, customer-focused Virtual Assistant to support a thriving business in the essential home services sector.
This is a 100% remote, full-time position offering competitive compensation with a clear trajectory for financial and professional growth.
This role is idóneo for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.Key ResponsibilitiesCustomer Support (KPI Target): Serve as the primary point of contact for customer inquiries, maintaining a strict 2-minute SLA for response times.Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems in real-time.Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.Issue Resolution:



Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction and brand trust.Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment.Requirements & QualificationsExperience: Proven track record in a customer service or dispatching role, specifically within a service-oriented industry (e.g., HVAC, plumbing, electrical).
Technical Proficiency: Direct, hands-on experience and comfort navigating ServiceTitan is strictly required.
High proficiency with scheduling tools and standard office applications.Communication Skills: Exceptional verbal and written English communication abilities to confidently interact with US-based clients.Core Competencies: Strong organizational skills, problem-solving aptitude, and keen attention to detail.
Capacity to manage multiple priorities in a fast-paced, high-volume environment.Remote Infrastructure: Ability to work independently with minimal supervision.
Must possess a dedicated, noise-free home office setup equipped with reliable, high-speed internet and a backup power/internet solution.Benefits of Working for HyreClear upward mobility with performance-based raises to reward your hard work.Minimum 5 days off annually (paid or unpaid based on client terms).
Annual cost-of-living adjustments at your one-year anniversary.Opportunities for continuous career growth.

📌 Servicetitan Customer Service & Dispatch Virtual Assistant (Buenos Aires)
🏢 Hyre
📍 Buenos Aires