Patient Care Coordinator & Appointment SetterMEDICAL AESTHETICS | REMOTE Position: Patient Care Coordinator & Appointment SetterLocation: Remote.
International strongly preferred (Latin America: Colombia, Argentina, Costa Rica, Mexico, and similar).
US-based candidates considered.Type: Independent Contractor, full-timeCompensation: Base $2,000 to $4,000 USD/month depending on experience, plus $25 per booked-and-attended appointmentSchedule: Monday to Friday, U.S. business hours (EST/CST aligned), with staggered weekend coverage rotationTrial Period: 30-day paid trialOpenings: MultipleABOUT THE ROLEWe help leading medical spas across the United States grow through paid advertising, AI automation, and patient acquisition systems.
Our marketing generates hundreds of qualified patients every day who are interested in treatments like Botox, fillers, weight loss, and more.You are the friendly voice these patients hear first.
Your job is to turn their interest into a booked, attended consultation, quickly, warmly, and consistently.We are currently serving 13 clients and scaling to 50 within 60 days.
This is a ground-floor seat on a team in rapid growth mode, and top performers will have room to move into team lead and management roles.You are not cold calling strangers.
Every person you contact already raised their hand: they clicked an ad, filled out a form, and asked about a treatment.
Our current pain point is inconsistency.
We need people who are skilled AND reliable, people who show up every single day ready to perform.WHAT YOU'LL DOHigh-Volume Outbound CallingMake 300+ dials per day using a power dialer systemContact new leads within 5 minutes of submission (speed to lead is the top priority)Respond to new Facebook and Instagram leads as they come inCycle through older uncontacted leads after clearing all fresh leadsManage leads for up to 3 clients at onceAppointment BookingBook qualified consultations for med spa and aesthetics clientsAnswer common treatment questions with confidenceHandle objections professionally and warmlyConfirm appointments by text and call, and keep no-show rates lowTarget 40+ booked appointments per client per monthLead ManagementWork company-generated leads, no cold prospecting requiredPrioritize leads by recency and engagement levelReactivate previous and dormant leadsFollow structured call scripts while sounding natural,



never roboticTrack and report daily KPIs (dials, contacts, appointments booked) in GoHighLevel (GHL)TREATMENTS YOU'LL DISCUSSBotox, Dysport, Xeomin, lip filler, facial filler, facial balancing, Radiesse, Sculptra, bio-stimulators, PRP, microneedling, weight loss (GLP-1), IV therapy, chemical peels, facial lasers, laser hair removal, skin tightening, and hormone therapy.You don't need to be a provider.
You simply need enough hands-on experience to confidently answer common patient questions.WHO YOU AREYou genuinely enjoy talking with patients about beauty, confidence, and self-care.
You know how to make someone feel comfortable without sounding scripted.
You build trust quickly, you stay organized, you love the follow-up, and you hate letting a potential patient slip through the cracks.YOUR FIRST 30 DAYS (TRIAL PERIOD)This role begins with a paid 30-day trial.
It is how we both confirm the fit.
During the trial you will:Learn the power dialer, GHL platform, and call scriptsUnderstand each client's practice, services, and adecuado patientDemonstrate speed-to-lead discipline (5-minute response time)Ramp to full dial volume (300+ dials per day) by the end of the trialBegin booking appointments and tracking your daily KPIsShow up on time, every shiftPassing the trial: consistent reliability, speed-to-lead discipline, full dial volume, and a steady flow of booked appointments earn you an ongoing contract.After the TrialManage up to 2 client accounts, growing to 3 based on performanceHit 40+ booked appointments per client per monthMaintain reliability: zero unexcused absences, on time every shiftGrow your earnings through bonus performanceTHE KIND OF PERSON WHO THRIVES HEREThis is not a role where you make cold calls to uninterested strangers.
Every lead already raised their hand.
Your job is to be fast, warm, and helpful.The people who succeed here care about connecting with patients and show up consistently.
If you are skilled but unreliable, this is not the right fit.




If you are dependable, high-energy, and you know what it feels like to walk into a med spa, we want to hear from you.RequirementsREQUIREMENTS (YOU MUST HAVE)Medical Aesthetic ExperienceMinimum one year working inside a:Medical SpaCosmetic Dermatology clinicPlastic Surgery officeAesthetic ClinicCosmetic Dental officeWeight Loss clinicWomen's Health clinicConcierge Medical practiceIf you have never worked around aesthetic treatments, this position probably is not the right fit.Fluent EnglishYou must sound natural speaking with American patients.
A neutral, highly understandable accent is required, along with strong communication skills.Performance & ReliabilityComfortable making 300+ dials per day in a fast-paced environmentReliable and consistent.
Showing up on time, every shift, is non-negotiableSelf-motivated and able to work independently from a home officeTechFamiliarity with GoHighLevel (GHL) or a similar CRM or power dialer (HubSpot, Salesforce, Close, RingCentral, Dialpad, Five9, CallTools)Your own laptopStable high-speed internet (speed test required, see application)AvailabilityMonday to Friday, U.S. business hours, EST/CST alignedWilling to cover staggered weekend shifts (see Schedule)NICE TO HAVEBilingual (Spanish).
We serve practices in Miami and Houston with Spanish-speaking patientsExperience with CloseBot, AI chat systems, or high-volume lead follow-upFamiliarity with appointment-setting metrics and KPI trackingPrevious experience with marketing agencies or lead generation companiesSCHEDULECore Hours: 9:00 AM to 5:00 PM EST, 5 days per week (40 hours)Weekend Coverage: approximately 4 hours Saturday plus 4 hours Sunday on a staggered rotation across the teamRotation Model: some setters work Monday to Friday, others Tuesday to Saturday.
Each person gets one to two days off per weekNote: AI voice agents are being rolled out for off-hours coverage, which may reduce weekend hours over timeBenefitsCOMPENSATION & BENEFITSBase Salary: $2,000 to $3,000 USD/month, depending on experiencePerformance Bonus: $25 per patient who books and attends their consultationPaid TrainingLeads Provided: all leads are company-generated through paid advertising.
You never have to prospectGrowth: join a team scaling from 13 to 50 clients, with a clear path to team lead and management roles

📌 Appointment Setter (Buenos Aires)
🏢 Trivium
📍 Buenos Aires