Position Overview
- Job Title: Senior Technical Support Engineer
- Employment Type: Full-time (Independent Contractor)
- Work Hours: Monday–Friday, 8 hours per day, with a versátil schedule within the 10:00 AM-7:00 PM US Eastern Time coverage window.
- Location: Remote

Job Summary
BatchData is looking for a Senior Technical Support Engineer to be the primary technical contact for customers and prospects integrating with our property data platform. Most support reaches us through email and our Intercom AI agent, which resolves routine questions on its own. Your job is to handle what the AI agent cannot, and to keep improving the AI agent so it can handle more over time. That second part is not a side project. It is how we scale support, and we measure it.

You will troubleshoot live API integrations and answer questions about our data fields and how our datasets are delivered. What the AI agent cannot resolve, you resolve. You escalate only when the answer genuinely sits elsewhere: to the Product Owner for a clarification or feature request, to Engineering for a bug,



or to the right contact on the sales team when an inquiry turns out to be commercial rather than technical. You will also work with the Product Owner on the help center knowledge base, product release notes, and our public API documentation.

Duties and Responsibilities
- Own every conversation the AI agent cannot resolve, and resolve it. Most of what reaches you should end with you. Escalate only when the answer genuinely sits elsewhere: to the Product Owner as a clarification or feature request, to Engineering as a bug with full reproduction steps, or to the right contact on the sales team when the inquiry is commercial rather than technical. Knowing the difference between a question you should work harder on and one that genuinely belongs to someone else is the core judgment of this job.
- Improve the resolution rate of our Intercom AI support agent. Review the conversations it handled poorly or hand

📌 Senior Technical Support Engineer (Buenos Aires)
🏢 BatchData
📍 Buenos Aires