Operations Supervisor BPO | Argentina On site
Are you passionate about leading teams, developing talent, and driving results? At Solvo, we are looking for a results-driven Call Center Team Leader with strong leadership skills and a commitment to operational excellence and continuous improvement.
Key Responsibilities
- Lead, motivate, and develop a team of customer service representatives to ensure high performance and an outstanding customer experience.
- Monitor KPIs, SLAs, and operational metrics, ensuring productivity, quality, and service goals are consistently achieved.
- Provide ongoing coaching, feedback, and support to help team members grow professionally and maximize their performance.
- Effectively manage performance, attendance, and employee relations matters, including conflict resolution when needed.
- Analyze reports and operational trends to identify improvement opportunities and implement process enhancements.
- Maintain clear and professional communication with clients,



serving as a point of contact for escalations and operational updates.
- Ensure compliance with quality standards, security protocols, and data protection policies.

Required Qualifications
- At least 1 year of experience as a BPO Supervisor or Team Leader.
- C1 English proficiency (written and spoken) is required.
- Strong leadership, communication, and people-management skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Ability to thrive in fast-paced, high-performance environments.
- Strong focus on results, continuous improvement, and employee development.

What We're Looking For
We are seeking leaders who can inspire their teams, drive performance, foster a positive work environment, and create a meaningful impact on operational success and customer satisfaction.
- Problem Solving & Critical Thinking
- Process Improvement & Operational Growth

📌 Operations Supervisor BPO (Córdoba)
🏢 Solvo Global
📍 Córdoba