The primary focus of this position is to provide support, training, and work direction to team members. The Associate Customer Service Supervisor - Team Leader - monitors the team and individual performance and reviews areas that need improvement.
What’s in it For You:
- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:
- Supports supervisor in helping manage day-today activities of Customer Service Group
- Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team
- Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams




- Creates and maintains scheduled and Key performance indicators for the Customer Service Groups
- Troubleshoots systems when issues arise
- Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to
- Provide training and support for new and existing employees
- Demonstrates knowledge of complex scenarios related to the order-to-cash process
- Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries

Minimum Qualifications:
- Associate’s, Bachelor’s, or higher education degree completed or in process
- 3-5 years customer service or business-related experience required
- 1-3 years of people leadership experience
- Strong analytical skills
- Experience with Microsoft Office Suite software (Excel, Word, and Outlook)
- Excellent problem solving, investigation and troubleshooting skills
- Ability to work independently in

📌 Associate Customer Service Supervisor (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires