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Job Description: Facilities Analyst

Position Summary

The Facilities Analyst will provide key operational support across maintenance, operations, basic finance, vendor management, occupancy services, and events. This position serves as the central point of contact for Googlers, clients, and visitors, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met with the highest standards of excellence, professionalism, and confidentiality.

Key Responsibilities

1. Customer Service, Reception, and Access Management
- Front Desk: Maintain order and aesthetics of the reception area, creating a positive first impression when greeting clients, employees, and visitors.
- User Experience: Provide exceptional customer service, demonstrating confidence, professionalism, and immediate responsiveness.
- Correspondence Management: Coordinate mail, courier, and messenger services at both local and international levels, including handling small packages.
- Access Control: Securely manage access cards (badge activation),



keys, and locker assignments.
- Onboarding and Parking: Serve as the main point of contact (Main POC) for new employee office orientation, assist with onboarding/offboarding process follow-up, and manage parking control along with vehicle records.

2. Event Coordination and Execution
- Ticket Management: Respond to all internal event ticket requests the same day they are received to ensure established KPIs are met.
- Pre-Event Coordination: Communicate daily room layouts and special requests to the room setup team. Request and actively follow up on guest lists with a minimum of 48 hours' notice before the event.
- Real-Time Support: Ensure physical presence at the start of each event to facilitate smooth check-in and ensure internal hosts are ready to receive their guests. Resolve user questions quickly and directly through chat channels or in-person support.
- Quality and Post-Event: Inspect ro

📌 Facilities Management (Buenos Aires)
🏢 AAA-JLL - Argentina
📍 Buenos Aires