The Senior Manager, Digital + Tech Transformation Hotel Engagement &
Escalations, CALA plays an essential role within the Digital and Technology
Transformation (D+TT) team in CALA, reporting to the Implementation Director,
Deployment. Over the coming years, the D+TT CALA team will develop and implement
tools and systems as part of Marriott's multi-year D+TT initiative, which aims
to upgrade Marriott’s technology and business processes to help achieve the
company’s goal of becoming the world’s preferred travel brand. The team is
tasked with accelerating these advancements through innovative strategies in
planning, program management, change management, user experience and business
process design, cross-region coordination, and solution deployment.

The Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations
will partner with the Implementation Director, Deployment to facilitate webinars
with hotels, track hotel engagement during deployment, and manage outreach to
hotels that are not engaged. This role partners closely with colleagues across
the D+TT program,



including (but not limited to) General Change Management,
Communications, Deployment, Associate Experience, Learning, and CALA discipline
stakeholders. Success in this role requires strong communication and
presentation skills, attention to detail, accurate recordkeeping, and a
willingness to deliver on difficult and time-sensitive requests.

Key responsibilities include:

Strategic Planning:

* Contribute to the development of deployment plans by supporting the creation
and execution of the deployment implementation strategy and approach; work
closely with the Implementation Director and external service provider to
document and refine plans leading up to implementation.
* Contribute to onboarding, training, and standard business processes for
Implementation Managers in partnership with the service provider.
* Support the deployment team to define and refine property preparation,
readiness, a

📌 TEMPORAL - Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations, CALA (Punta del Agua)
🏢 Marriott
📍 Punta del Agua