Descripción del puesto

The Scheduler manages the daily workflow and staffing of interpreting assignments in accordance with Standard Operating Procedures (SOPs). This role involves capturing key data for invoicing, monitoring ongoing assignments, maintaining clear stakeholder communication, and identifying recruitment needs for new interpreters in collaboration with HR and upper management.

Key Responsibilities & Duties

Primary Operations & Staffing

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Receive, reply to, and staff incoming interpreting cases in a timely manner.

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Assign cases to appropriate interpreters based on language requirement, specialization, and location.

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Oversee interpreter arrival and departure times according to client guidelines.

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Send confirmations and reminders to interpreters and clients.

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Upload case details to the platform and input accurate data for invoicing purposes.

Communication & Client Services

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Maintain proactive communication with all stakeholders (clients, interpreters, internal staff).

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Monitor and reply to incoming emails; forward messages to appropriate departments as needed.





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Address and resolve vendor/client questions or assignment issues.

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Answer inbound call inquiries during standard shifts and on-call duty.

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Send requests for client reviews and feedback to support ongoing business growth.

Recruitment & Process Improvement

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Assist HR and management in sourcing, recruiting, and onboarding new vendor interpreters.

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Research tools and strategies to automate systems and enhance client service.

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Assist in creating training materials and instructional videos.

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Continuously contribute to updating SOPs to keep company processes current.

Availability

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Participate in an on-call rotation (at least one weekend per month) to manage urgent weekend requests and phone coverage.

Requisitos

Qualifications & Requirements

Education & Experience

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Associate degree (2-year college education) or Bachelor’s Degree (B.A.).

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At least 1 year of experien

📌 Interpretation Scheduler (Argentina)
🏢 Pampa Talents
📍 Argentina