Our client is a pharmacy company that uses AI-powered health analytics. You will join the production support side team, ensuring that the files they receive and send contain the correct data, responding to incidents, eligibility issues, and issues related to accumulators. The client wants to expand the monitoring capability to automate it, but they still need personnel to physically check and ensure everything is working correctly.As an Eligibility and Accumulator Analyst, you will play a crucial role in supporting our data team with various tasks related to data processing, analysis, and reporting.

This position is adecuado for a professional with a strong foundation eligibility, accumulators, or claims as well as data analysis and ticket resolution. Working hours:12pm EST – 8pm EST, holidays and weekends are also covered, they will either have either day by day rotation ( shifted working day, like for example Tuesday- Saturday for some people and wed-Sunday for others) across the team or standard working schedule ( M-F) with additional day off after working weekend/holiday day.

Requirements - Experience working in Healthcare domain is a must.

- Minimum 4 years of experience in a related field.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline
- Proficiency in SQL (Moderate to Advanced)
- Familiarity reviewing complex Python notebooks
- Strong Data analysis expertise required
- Familiarity with medical and pharmacy claims processing, eligibility structure, and accumulators required
- Experience with regulated data controls such as GDPR, HIPAA, PHI, PII, etc.
- Detail-oriented with a commitment to producing accurate and reliable results
- Effective communication skills and ability to work collaboratively in a team environment
- Strong analytical mindset and problem-solving skills, able to take initiative, find answers, able to din into the cause and find solutions, make recommendations,



dig for information
- Demonstrate critical thinking and time-management skills
- Proficiency in troubleshooting and resolving technical issues.

Responsibilities - Data Processing and Analysis

- Provide technical support for customers, assisting with product-related issues, troubleshooting, and escalations
- Monitor file receipt, processing, and outbound generation
- Execute SQL queries to retrieve, update, and manipulate data within relational databases
- Analyze large sets of data to identify trends and root cause of issues
- Make recommendations on solutions and drive requirements to technical teams
- Ensure data is accurate, secure, and compliant with organizational guidelines and any applicable regulations
- Monitoring and Issue Management
- Monitor inbound and outbound file exchanges, data quality, and eligibility and accumulator performance for the vendors and clients you are assigned
- Proactively identify and assess issues, risks, and monitor for trends
- Create clear and concise documentation for data processing workflows, code, and analysis procedures
- Facilitate the escalation process when necessary, ensuring timely resolution of critical issues
- Drive analysis and assessment of issues to determine root cause
- Develop and implement mitigation plans in accordance with KPIs
- Conduct detailed root cause analysis across large data sets
- Document and track support cases in a knowledge management system for future reference




- Work closely with other team members to understand project requirements and deliver accurate results
- Actively participate in team meetings, providing input and ideas for process improvement
- Develop solutions to issues proactively and comprehensively
- Ideate on proactive solutions to drive continuous improvement
- Identify improvement opportunities and work closely with internal teams to provide feedback for operational enhancements
- Support testing activities on new configurations.

We offer - US and EU projects based on advanced technologies.

- Competitive compensation based on skills and experience.
- Regular performance appraisals to support your growth.
- Flexibility in workspace, either remote, our welcoming office or local coworking.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, other activities.
- 15 vacation days, 10 national holidays, 10 sick leaves.
- Personalized learning program tailored to your interests and skill development.
- Free tech webinars and meetups organized by Svitla.
- Fun corporate online/offline celebrations and activities.
- Awesome team, friendly and supportive community! Why join Svitla Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients - from innovative start-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results. We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth. Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world. Together, we are coding a brighter tomorrow - and living it.

📌 ELIGIBILITY AND ACCUMULATOR ANALYST (Argentina)
🏢 Svitla Systems
📍 Argentina