ABOUT TRAFILEA

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re
building the AI Growth Engine that powers the next generation of consumer
brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19
countries, we combine technology, growth marketing, and operational excellence
to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with
presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

WHY TRAFILEA

We’re a tech-led eCommerce group scaling our own globally loved DTC brands,
while helping ambitious talent grow just as fast.

? We build and scale our own brands.

? We invest in AI and automation like few others in eCom.

? We test fast, grow fast, and help you do the same.

? Be part of a dynamic, diverse, and talented general team.

? 100% Remote, USD competitive salary, paid time off, and more.

JOB RESPONSIBILITIES

You’ll lead the transformation of IT Ops into a highly automated, AI-powered,




KPI-driven system that directly impacts business performance (CVR, LTV,
revenue).

This is not a maintenance role. This is a build & scale role.

You will:

* Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)

* Own incident management performance (MTTA, MTTR, SLA) and turn it into a
competitive advantage

* Design and scale a Business Support engine that removes bottlenecks across
Product, Marketing, and Growth

* Implement AI-driven systems to auto-categorize, prioritize, and resolve
incidents

* Build and scale a high-performance Tech Ops team

* 5+ years leading IT Operations/Tech Ops teams in high-scale environments
(eCommerce, SaaS, or similar).

* 3+ years owning cloud infrastructure (AWS required), including production
systems, networking, and reliability.

* Proven track record improving MTTA, MTTR, and SLA performance in real (not
theoretical) environments.

* Experience implementing automation w

📌 Tech Manager Operations (Argentina)
🏢 Trafilea
📍 Argentina