The Associate Finance Admin Supervisor position reports to the Billing Manager – Digital Invoice Management.

The Digital Invoice Management department is responsible for interacting with our internal/external customers to ensure invoices are delivered as expected. This department’s responsibility includes overseeing EDI (Electronic Data Interchange) and billing invoices into an internet portal.

The primary objective of the Associate Finance Admin Supervisor is to oversee a team responsible for account management – billing invoices via an internet portal. This position has a high level of responsibility interfacing directly with key division contacts, internal teams, and our customers to ensure all details related to billing/invoice delivery are addressed. This role is expected to embrace the Ecolab culture, deliver exceptional customer service, and ensure our customers’ billing/invoice delivery is set up for success.

The position has supervisor responsibilities for direct reports, Digital Invoice Specialists.

Main Responsibilities




- Effectively manages one sub-team of associates to consistently deliver timely high-quality results that meet or exceed expectations
- Oversee associate training to new associates and for new accounts
- Manage daily operations of account support team
- Demonstrates a strong working knowledge of EBS, NSAP and AS400
- Ensure service levels are being met – monitor inbound workload
- Facilitate coverage amongst team during vacations/illness
- Oversee the escalation process for invoicing issues to ensure defined timelines are being followed
- Ensure desk top procedures for accounts in team portfolio are available and updated regularly
- Uses critical decision-making skills when handling escalated issues from internal/external customers
- Provide prompt follow-up actions to inquiries and issues
- Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail
- Perform problem solvin

📌 Billing Supervisor (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires