Grupo QuintoAndar | Analista de Customer Service at Grupo QuintoAndar
About the role Join the largest real estate ecosystem in Latin America, home to brands like Zonaprop, Inmuebles24, and QuintoAndar. You will support our B2B operations by managing client inquiries, optimizing platform usage, and ensuring high-quality service standards.
Location: Buenos Aires, Argentina. Engagement: Hybrid (2 days per week in the office).
What you'll do
- Resolve Level 1 customer inquiries regarding portal functionality and tool usage.
- Analyze and escalation complex technical or product-related issues to the appropriate internal teams.
- Manage the entry of commercial bonuses into the system.
- Oversee advertising orders, including loading and tracking requests.
- Guide e-commerce clients through product purchases, cancellations, or modifications.
- Conduct outbound calls to provide personalized support and platform guidance.
- Host virtual training sessions to help users maximize self-management tools.
- Provide operational support to sales teams and assist in-person during client meetings.





Requirements
- Minimum 2 years of experience in B2B customer service, digital platform support, or roles involving high interaction with sales departments.
- Proficiency in ticketing systems and CRM software, specifically Salesforce.
- Experience with communication platforms including bots, chat systems, and IP telephony.
- Strong active listening, persuasive communication, and analytical skills.
- Ability to manage high daily volumes of cases while maintaining quality.
- Capacity to explain technical processes to non-technical users.

Nice to have
- Advanced skills in Microsoft Office and Google Workspace, with a focus on data filtering and management in Excel.

Skills & tools
- Salesforce
- Ticketing systems
- IP Telephony
- Chat and Bot platforms
- Google Workspace
- Microsoft Office (Excel)

Practical notes
- Selection process includes an interview with leadership, a stakeholder intervie

📌 Grupo QuintoAndar | Analista de Customer Service (Argentina)
🏢 Grupo QuintoAndar
📍 Argentina