ARG - Technical Implementation & Support Engineer (SaaS / eCommerce)
Job Openings ARG - Technical Implementation & Support Engineer (SaaS / eCommerce)
About the job ARG - Technical Implementation & Support Engineer (SaaS / eCommerce)
Job Title: Technical Implementation & Support Engineer (SaaS / eCommerce)
Contractor Fee: $3,600-$3,960/month (USD)
Work Arrangement: Remote
Commitment: Full-time (Approx. 40 hours/week)
Company Overview:
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.
About This Role:
We're hiring a Technical Implementation & Support Engineer to support Series A/B SaaS companies and high-growth Shopify brands whose CTOs and senior engineers are overloaded. This role focuses on hands‑on execution, including managing QA,



troubleshooting production issues, implementing modules and integrations, and supporting clients' onboarding. The idóneo candidate is technically strong, detail‑oriented, and comfortable operating in fast‑paced environments where reliability and speed matter.
Key Responsibilities:
Own technical onboarding and implementation for new clients
Install, configure, and maintain platform modules and third‑party integrations
Troubleshoot and resolve production bugs and system issues
Support QA testing, write test cases, and ensure release quality
Handle basic to mid‑level feature development and code fixes
Assist with API integrations and webhooks
Monitor system performance and escalating architectural concerns when needed
Collaborate with CTO, Product, and Customer Success teams
Maintain clean documentation for implementations and fixes
Improve internal technical processes to reduce recurring issues
Software/Pl

📌 ARG - Technical Implementation & Support Engineer (Buenos Aires)
🏢 Tidal
📍 Buenos Aires