About the Company

We're looking for experienced Data Center Engineer Network Field Engineer IT Technician Data Center / Network Support Engineer.

Responsibilities
- Provide technical support for PCs, laptops, monitors, printers, projectors, televisions, phones, cabling, peripherals, and site security equipment.
- Diagnose and resolve hardware, software, and basic connectivity issues while ensuring excellent customer service.
- Communicate effectively with end users and stakeholders, including preparing technical reports and participating in information-gathering workshops.
- Work independently on medium-complexity support tasks while collaborating with cross-functional and remote technical teams.
- Support data center operations and assist with application infrastructure maintenance.
- Troubleshoot basic network issues and assist with the administration of switches, routers, and firewalls under the guidance of the Nutanix Remote Resolver Team.
- Assist with backup systems, tape infrastructure, and Microsoft Exchange environments.




- Support the configuration of network devices, including routers and switches, following established procedures and guidance.
- Assist with the integration and customization of hardware components within operating systems and network environments.
- Maintain accurate documentation of incidents, resolutions, and technical activities.
- Demonstrate sound technical judgment while following defined processes, procedures, and best practices.

Qualifications
- Candidates should have 2–5 years of relevant IT support experience in desktop support, infrastructure support, or field services.

Training Requirement

Candidates are required to complete a 1-hour online training course covering the basic Nutanix hardware replacement process before being assigned to customer sites. The training includes a 20-question assessment, and a minimum 90% passing score is required to become a Qualified Technician. Only technicians who have successfully co

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