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About Teleprom Argentina S.A
Teleprom is a technology company specialized in the development of mass and omnichannel contact solutions. In 2023 we were recognized as the No. 1 company to work for in the Young Talent category and one of the best 20 in the SME category. In 2024 we were recognized as the No. 2 company for women to work for, No. 2 in the SME category and No. 4 in Companies that Care.
Customer Success Specialist
Responsible for onboarding, training, and supporting clients to maximize the value of the company's products and services. Focused on building strong customer relationships through proactive communication, issue resolution, and continuous follow‑up. Conducts product demonstrations, analyzes customer performance and engagement, and identifies opportunities for account growth through cross‑selling initiatives. Collaborates with internal teams to ensure a seamless customer experience and contributes to product improvements through customer feedback.
Ensures compliance with information security policies while delivering high‑quality customer service and support.
- Commercial demonstrations of the platform (preparing clients to strategically use everything the company has to offer).
- Commercial presentations of the product portfolio.
- Invoice processing and requests received through different channels: Direct WhatsApp, Callbell, Emails, Teleprom On Demand – first‑level support through Callbell.
- User training and onboarding.
- Client plan updates and management.
- Analysis and evaluation of client activity (retention, usage, performance, results, and productivity).
- First‑level incident support (gathering and identifying issues, analyzing the situation, evaluating possible solutions, resolving within scope or escalating to the appropriate teams, and communicating the resolution to the client). Customer follow‑up and post‑sales support.
- Regular monitoring of client pro