Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

You will act as the primary point of contact between internal teams, external partners, and service vendors—guaranteeing that our value proposition is fully realized at every touchpoint.

This position reports to the Sr. Director, Consumer Products South Cone.

Key Responsibilities
- Day-to-Day Benefits Fulfillment: Manage daily operations to ensure timely and accurate delivery of all product benefits (Concierge, Insurance, Travel, etc.), proactively resolving escalations and service gaps.




- Vendor Management: Lead relationships and performance oversight for all vendors providing benefits, ensuring SLAs and quality standards are consistently met.
- Customer Experience Ownership: Monitor and enhance consumer-facing channels—especially call centers—by developing training, establishing KPIs, and implementing best practices for white-glove service.
- Performance Monitoring: Track and report on fulfillment KPIs and SLAs daily, driving accountability and continuous improvement.
- Process Optimization: Identify and implement opportunities to streamline benefit delivery processes, ensuring operational excellence and superior client experience.
- Stakeholder Coordination: Serve as the central liaison between Product, Technology, Security, Client Services, issuers, and third-party vendors to guarantee seamless benefit execution.
- Technology & Compliance: Partner with Technology and Security teams

📌 Senior Manager, Argentina Consumer Product Lead (Buenos Aires)
🏢 TINK
📍 Buenos Aires