Responsibilities
- Provide technical support, platform administration, and continuous improvement for BDMC technology platforms, including CRM, e-marketing, event management, pitching and proposal tools, digital publishing, professional networking, and related solutions/tools. Ensure these platforms remain reliable, user-friendly, and aligned with business needs while supporting marketing, client development, and business growth through effective system support, process improvement, and operational excellence.
- Act as First Responder to escalated incidents that require deeper technical and functional analysis, helping to diagnose and coordinate resolution.
- Analyse and resolve application and system issues reported by business professionals by identifying root causes, documenting findings, and providing clear, practical recommendations. Support timely issue resolution, reduce recurring incidents, and help maintain stable, reliable platforms for business operations.
- Maintain accurate and up-to-date technical and functional documentation for assigned solutions,



including knowledge base articles, training materials, quick reference guides, and related support resources for the Integral Help Desk, business teams, and other stakeholders.
- Plan and prepare timely Request for Change (RFC) submissions to the Technical Change Management Team in compliance with the Firm’s ITSM process.
- Maintain effective relationships with vendors within the assigned product portfolio and support vendor coordination for operational, enhancement, and lifecycle management activities.
- Ensure assigned solutions and related portfolio activities comply with the Firm’s Information Security Management System (ISMS) policies and Technology processes. Support vendor security assessments and recertification activities by coordinating required submissions, including security forms, risk exceptions, and related documentation, to help maintain full compliance with Firm security requirements.
- Suppo

📌 Technical Specialist, BDMC Solutions (Buenos Aires)
🏢 Baker & McKenzie Rechtsanwaltsgesellschaft mbH
📍 Buenos Aires