Work Type: Onsite

Job Responsibilities

Experience: 2–5 Years

Key Responsibilities
- Provide on-site Smart Hands support for desktops, laptops, monitors, peripherals, cabling, projectors, telephones, and site security devices.
- Perform hardware installation, replacement, troubleshooting, and basic maintenance.
- Support data center operations and assist with application infrastructure activities.
- Assist in diagnosing and resolving basic network issues involving switches, routers, and firewalls under remote guidance.
- Configure routers and switches as instructed by the remote technical team.
- Support hardware integration and operating system/network customization under remote supervision.
- Maintain awareness of backup, tape, and Exchange infrastructure.
- Accurately document work performed and submit clear service reports.
- Coordinate effectively with remote technical teams and customer stakeholders.
- Work independently while following defined processes and best practices.

Required Skills




- Strong knowledge of PC, laptop, and peripheral hardware.
- Understanding of basic networking concepts, including switches, routers, and firewalls.
- Good troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work collaboratively with remote and cross-functional teams.
- Experience supporting data center environments is an advantage.

Training Requirements
- Must complete the mandatory 1-hour Nutanix Hardware Replacement Training provided by Hemmersbach.
- Must achieve a minimum 90% passing score on the 20-question assessment before being assigned to customer sites.

Language Requirements
- Must be fluent in the local language of the deployment country for customer interaction.
- Must be able to communicate effectively in English with the remote support team via phone.

📌 Network Specialist (Chaco)
🏢 Tech Zone
📍 Chaco