Job Overview

At EY, we’re all in shape to your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help build a better working world.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

Responsibilities
- Incident Resolution and Escalation Management
- Communication and alignment with other teams internal and external to IT Services - VMS
- Conflict resolution
- Performance management – service / KPI
- Knowledge transfer to the other team members
- Knowledge of Telepresence

Must Mandatory Knowledge & Experience




- Solid background in Video conferencing and Video Collaboration infrastructure devices with understanding of deployment and support of different types of Video conferencing and collaboration of different standards in Video and Voice under umbrella protocols.
- Knowledge of specific applications, devices and systems including but not limited to:
- Microsoft Teams Rooms
- Microsoft Surface Hub
- Condeco
- Microsoft Teams Panel
- Teams Phone
- Meeting room Peripherals
- TANDBERG CISCO and Poly Video conferencing endpoints
- Poly DMA, Clarity Manager
- Knowledge on ISDN Gateway
- Real connect Service
- Knowledge of Call Signalling including:
- Integral Call routing and signalling in a neighbouring gatekeeper environment
- Very good understanding in umbrella protocols (H323 & H320) & SIP
- Very good knowledge in Voice, Video and Signalling standards & protocols
- Advanced knowledge of ServiceNow system to record incidents and remediation as well as appropriately use the tool’s features and functions.
- Work

📌 Meeting Room Operation Support Engineer (Esquel)
🏢 EY
📍 Esquel