We are looking for a Technical Account Manager who can manage all technical aspects of our relationship with customers, serve as the first point of contact for new merchants, and guide them to the best solutions that fit their needs.
Responsibilities
- Provide top‑quality technical service before, during, and after onboarding customers into new markets, products or operations.
- Acquire in‑depth product and technical knowledge to ensure superior customer satisfaction.
- Help maximize company revenue and expand current relationships with customers, focusing on new products and operations.
- Analyze prospects’ business and technical requirements and develop appropriate solutions.
- Collaborate with Product, Engineering and other teams to customize products for customers.
- Manage customer expectations and lead them to satisfaction.
- Build and maintain long‑lasting customer relationships as owner of the technical relationship.
- Monitor product integration progress and ramp‑up to ensure successful deployment.
Skills & Qualifications
- Bachelor’s degree in engineering or computer science.
- 4+ years of experience in a similar role.
- Experience dealing with customers from a technical perspective.
- Experience working with APIs and explaining them to third parties.
- Fluent written and spoken English.
- Knowledge of SQL.
- Experience delivering client‑focused solutions based on customer needs.
- Passion for customer success and deep interest in understanding client needs.
- Excellent interpersonal, communication, analytical, technical, problem‑solving and project‑management skills.
- Exceptional organizational skills, able to manage multiple activities and projects concurrently.
- Experience in payments is a plus.
- Ability to write and speak other languages is a plus.
Benefits
- Flexibility: versátil schedules driven by performance.
- Fintech industry exposure in a dynamic, evolving environment.
- Referral bonus program.
- Monthly social budget for team