Responsibilities
A Software Support Engineer researches, diagnoses, troubleshoots, and resolves customer issues in an accurate and timely manner. Responsibilities for this position include, but are not limited to:
- Researching and identifying solutions to software and hardware issues
- Solving complex customer issues independently and being a go-to resource for other team members
- Analyzing patterns among support issues
- Ability to solve issues in real-time during client calls
- Establishing processes within the support team to improve efficiencies and output
- Working with all stakeholders to make process improvement that brings efficiency into collaboration with multiple teams
- Assisting customers and teammates through tickets and real-time discussions with research, debugging, tools, processes,



detailed -error reporting, and documentation
- Analyzing field issues to provide insights on product quality and process improvement
- Providing support by answering phone calls, emails, and customer inquiries
- Diagnosing and troubleshooting technical issues and performing hands‑on problem solving
- Building and updating the internal and customer‑facing documentation
- Keeping up to date on technical advancements
- Customizing, modifying, and making minor repairs to the existing software
- Any other activity not specified in the list above, but related to software support

📌 Support Software Engineer (Entre Ríos)
🏢 sophilabs
📍 Entre Ríos