Engineering Manager, AI Transformation

Location: Buenos Aires, Argentina.

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market‑leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T‑Mobile.





Your role

As the Manager of AI Transformation Engineering, you will be the technical anchor for the AIT team. This is a lead‑from‑the‑front role: you will set engineering standards, guide teammates through complex implementation challenges, establish evaluation practices, and own the technical quality of everything we ship.

You will also drive upskilling across the team, coaching analysts and junior engineers, and helping them build the AI engineering depth needed to deliver reliable production systems. The role reports to the Senior Manager of AI Transformation, who handles stakeholder coordination and team operations. Your mandate is to own technical direction and execution.

Powerful AI tools are at every employee’s disposal, enabling faster thinking and bigger impact.

Scrappy, Curious, Optimistic, Persistent, and Empathetic.

This role can be based in Buenos Aires, Argentina. The s

📌 Engineering Manager, AI Transformation (Buenos Aires)
🏢 Dialpad Japan
📍 Buenos Aires