As a Technical Support Engineer, you will play a crucial role in resolving intricate technical challenges and actively participating in the implementation of our cutting‑edge software – all in all ensuring the best possible service to our clients. If you’re a driven problem‑solver with a passion for hands‑on learning, this is the perfect role for you.

Key Responsibilities
- Act as a trusted technical point of contact, troubleshooting complex deployment, rollout, and optimization issues for enterprise IT teams running Thinfinity Workspace.
- Provide advanced support for virtual desktop and application delivery architectures; diagnose and resolve issues related to reverse proxies, secure publishing protocols (RDP, VNC, SSH), session brokering, and context‑aware identity policies.
- Troubleshoot and maintain hybrid cloud deployments, with a primary focus on Oracle Cloud Infrastructure (OCI), alongside Azure, AWS, and GCP.
- Assist clients hands‑on with technical challenges when migrating legacy workloads from Citrix or VMware Horizon over to Thinfinity’s web‑based platform.




- Validate and troubleshoot Zero Trust Network Access (ZTNA) and Remote Privileged Access Management (RPAM) configurations, ensuring gateway hardening complies with enterprise security frameworks.
- Author clear, concise documentation, troubleshooting guides, and knowledge base articles to resolve recurring issues and empower customer self‑service.

Qualifications
- 5+ years of experience as a Support Engineer, Technical Consultant, or similar role focused on software support and infrastructure, virtualization, or VDI.
- Excellent communication skills in English (fluent)
- Proven experience with Citrix Virtual Apps and Desktops or VMware Horizon environments.
- Strong understanding of Windows Server administration, remote access protocols (RDP, VNC, SSH, VPN), and virtualization technologies (VMware, Hyper‑V, Oracle Cloud).
- Hands‑on knowledge of networking fundamentals (TCP/IP, VLANs, DNS, DHCP).

📌 Technical Support Engineer (Esquel)
🏢 Cybele Software
📍 Esquel