Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
The Role and Team
As a Senior TPM (AI) for our R&D; PMO, you will lead the execution of our most critical Product development initiatives with AI embedded throughout the lifecycle. We lead both customer-facing GenAI product and platform programs and internal AI-enabled engineering transformation initiatives that improve how we build, operate, and deliver value.
The Medallia R&D; PMO team maintains a strong and strategic partnership with Product and Engineering, and together we are building solutions that are moving the Experience industry forward, delivering solutions that our customers love.
Responsibilities
- Lead multiple concurrent strategic initiatives and programs varying in size, scope, complexity and ambiguity, with cross-functional and cross-organizational dependencies.
- Collaborate with multiple Product and Engineering teams across platform and applications.
- Take responsibility for the success and health of the Strategic Initiatives under your care and act as a change agent to drive operational efficiencies into process, people and tooling.
- Proactively manage technical challenges & risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.
- Be sought after by leadership for “the real story” and craft
📌 Senior Technical Program Manager, AI (Esquel)
🏢 Medallia
📍 Esquel
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