Role Overview
You will own the surface where humans and AI work together to serve customers – the messaging platform, the Virtual Agent, the channels it runs on, and the AI Services that support them. This is one of the largest product surfaces at ASAPP and the point where AI‑native customer experience is proven or lost.
Responsibilities
- Own the Messaging Platform – route live agent conversations, enable customer context and knowledge, and integrate AI to boost productivity.
- Define and execute the Virtual Agent and channel roadmap, ensuring consistent deployment across Web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS and voice.
- Lead AI Services such as conversation summary, voice‑to‑text transcription, and AI‑augmented response generation to improve agent HRT, quality and compliance.
- Represent the surface to customers and account teams, translating pain points into a prioritized roadmap and serving as the internal source of truth.
- Drive a docs‑first approach, publishing external documentation alongside feature releases.
- Set overall strategy and roadmap,



balancing customer commitments, technical debt and platform bets.
- Partner with customers and delivery teams to prioritize and sequence delivery.
- Maintain ruthless prioritization and use data‑driven metrics and telemetry to measure outcomes.
- Communicate effectively across engineering, design, sales and customer success, sharing progress and making decisive calls.
- Provide continuous feedback and champion rapid, practical learning within the team.

Key Attributes
- Rapid, practical learning – drop into new domains quickly and ship useful solutions.
- Extreme ownership – take responsibility for outcomes and close gaps independently.
- High‑velocity outcomes – focus on measurable impact rather than output quantity.
- Effective communication, collaboration and trust – influence without authority and keep stakeholders aligned.
- Real‑time feedback – give and receive feedback continuously.

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📌 Senior Product Manager, Messaging Platform (Argentina)
🏢 Asapp 2
📍 Argentina