About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role





As the Manager of AI Transformation Engineering, you will be the technical anchor for the AIT team. This is a lead-from-the-front role: you will set engineering standards, guide teammates through complex implementation challenges, establish evaluation practices, and own the technical quality of everything we ship.

You will also drive upskilling across the team, coaching analysts and junior engineers, and helping them build the AI engineering depth needed to deliver reliable production systems. The role reports to the Senior Manager of AI Transformation, who handles stakeholder coordination and team operations. Your mandate is to own technical direction and execution. This role has the opportunity to be in Buenos Aires, Argentina. The successful candidate must be available during US overlapping hours (9 AM – 6 PM ART).

What you’ll do
- Set and enforce engineering standards across the team — architecture decisions, code quality, review pra

📌 Engineering Manager, AI Transformation (Buenos Aires)
🏢 Dialpad
📍 Buenos Aires