Account Manager (AM) is involved in strategic planning, relationship management at a global scale, and innovation in go-to-market approaches. The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate general team connectivity, focusing on revenue growth and account management excellence across one or more accounts. This role involves co-creating and driving account team engagement, consultative internal needs analyses, encouraging cross-service collaboration, facilitating account team cadences, connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.
Select responsibilities
- Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.
- Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions.
- May proactively manage select Client relationships such as Procurement or Vendor Relations.
- Collaborate across functions to enhance client experience, relationship-building, and client engagement activity.
- Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
- Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
- Foster internal firm relationships to be able to route operational matters appropriately, ensuring cohesive account management.
- Project manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
- Co-develop and deliver account onboarding for new leadership and team members.
- Drive continuous improvement as a change agent for digital tools and processes adoption.
- Champion the effective utilization of established in-house technologies, providing pe