You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels. This position follows a 2/2 shift pattern, providing a balanced rotation of workdays and days off.- Key Responsibilities:_
- Assist players with account-related, payment-related, and technical inquiries
- Investigate and resolve customer issues in a timely and professional manner
- Escalate complex cases to relevant internal teams when necessary
- Maintain accurate records of customer interactions
- Follow established support procedures and service standards
- Identify recurring customer issues and report them to management
- Contribute to a positive customer experience and player retention
- Requirements:_
- Previous experience in Customer Support, preferably within iGaming
- Native or fluent Spanish
- Intermediate English or higher
- Strong communication and interpersonal skills




- Ability to multitask and manage multiple conversations simultaneously
- Problem-solving mindset and attention to detail
- Comfortable working in a fast-paced environment
- Basic understanding of online casino products and player journeys
- Nice to Have:_
- Previous experience supporting LATAM markets
- Experience with Zendesk, Intercom, LiveChat, Freshdesk, or similar platforms
- Experience handling payment-related inquiries
- Experience working in shift-based environments
- Portuguese language skills
- Personal Qualities:_
- Customer-oriented mindset
- Empathy and patience
- Strong communication skills
- Attention to detail
- Reliability and responsibility
- Ability to remain professional under pressure
- Positive attitude and willingness to help others
- Team player mentality

📌 Customer Support Agent (Buenos Aires)
🏢 FireMinds Tech
📍 Buenos Aires