A fast-growing SaaS company is hiring a Senior Customer Success Manager to join its LATAM team. This is an independent contractor engagement: you'll work on an invoicing basis, with no employer-employee relationship, and handle your own taxes and filings. Candidates based in Colombia or Mexico are preferred, but strong profiles from other countries in the region will be considered.
You'll own a portfolio of retail and supply chain customers across LATAM, driving adoption, satisfaction, and real long-term value. You'll work closely with the product, engineering, and data teams, and travel to customer sites when it makes sense.
What you'll do
Customer portfolio management
- Own a book of business and keep accounts healthy, satisfied, and renewing
- Run regular check-ins, QBRs, and strategic planning sessions
- Watch how customers are using the product and spot risks and growth opportunities early
- Retain and grow accounts through structured engagement and measurable value delivery
Onboarding and delivery
- Lead customer onboarding from start to finish and make sure go-lives go smoothly
- Work with cross-functional teams (TAMs, engineers) to deliver on time and on scope
- Track milestones, dependencies, and risks closely
Customer growth and expansion
- Find upsell and expansion opportunities through your ongoing relationships
- Partner with Sales and Account teams to support growth
- Focus on measurable outcomes and long-term ROI
Cross-functional collaboration
- Work with Product, Engineering, Support, and Data to solve problems and put solutions in place
- Turn customer feedback into useful input for internal teams
Reporting and visibility
- Keep records clean in HubSpot and share updates over Slack and internal reports
- Give leadership a clear picture of customer health, risks, and key metrics
What you'll need
- 2-5 years in Customer Success or Project Management at a SaaS company
- Hands-on retail operations experience: inventory planning, demand forecasti
📌 Senior Customer Success Manager (Buenos Aires)
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📍 Buenos Aires
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