Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position
Under the general direction of the Technical Assistance Center Manager, the TAC Agent will focus on providing friendly, world-class customer, while problem solving.
Essential Duties and Responsibilities
Provide excellent client support via phone.
Become sufficiently familiar with Teladoc Health applications to be able to triage patient’s concerns and issues and know where to direct those for diagnosis and resolution. Communicate meaningful resolutions to patients providing both short term and long-term solutions.
Accurately document and update tickets in the CRM tool (Salesforce) and on the Team Support platform, within the customers’ Service Level Agreement (SLA)



while maintaining quick closure rates with higher customer satisfaction scores.
Assist in reducing support load by writing on-line support materials (FAQ's and KB's) and proactively identify improvements to drive adoption. Will be identified as a key contributor to content.
Coach/mentor/help other TAC Specialist with issues that need assistance through personal assistance, or via group review sessions.
Applies knowledge and basic problem-solving techniques to define and resolve problems.
Determines a course of action based on guidelines.
Follows standard practices and procedures to provide real time support.
Qualifications Expected
2+ years of experience in a client-facing customer support role, preferably in supporting Software as a Service Solution
Excellent verbal and written English communication skills. High competency in communicating complex technical issues to both technical and non-

📌 Technical Assistance Center Agent (Argentina)
🏢 Teladoc Health
📍 Argentina