Strategic Account Manager, Supply Chain & Retail

A fast-growing AI company is hiring a Strategic Account Manager for its LATAM team. The product is an AI platform that helps retailers and supply chain organizations optimize inventory, replenishment, and distribution. It already works with some of the world's leading retail brands, and LATAM is expanding fast.

This isn't a "sell the software" role. It's a "understand the customer's operation better than most people in the room" role.

The role

You'll be a true subject matter expert and trusted advisor, not a quota-carrying seller or a slide-deck presenter. You're the bridge between clients and the product: you come into a sales process the commercial team has opened, go deep with decision-makers to uncover real business pain, and work with R&D; and implementation to design solutions that genuinely fit. Then you stay, owning the relationship through delivery, adoption, and growth.

What you'll do

Pre-sales: discovery and solution design
- Talk to senior stakeholders (C-level, VP Operations, Supply Chain Directors)



and dig into their business, challenges, and gaps
- Map their processes, pain points, and constraints
- Work with product and implementation to scope solutions, check feasibility, and confirm fit
- Define resources, contribute to pricing, and shape commercial proposals
- Lead with insight, not demos

Post-sales: implementation, adoption, and growth
- Partner with implementation and Customer Success during onboarding and go-live
- Make sure clients see measurable value: watch adoption, spot gaps, step in early
- Build long-term trusted-advisor relationships
- Find upsell and expansion opportunities organically, based on real outcomes
- Bring the customer's voice back to product and leadership

Who you are

You've spent real time inside Supply Chain or Retail. Not read about it, lived it. You've run complex projects, dealt with messy data, difficult stakeholders, and tight timelines.
- Background at a consu

📌 Strategic Account Manager (Buenos Aires)
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